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Online discussion forums have become an integral component of news, entertainment, information, and video-streaming websites, where people all over the world actively engage in discussions on a wide range of topics including politics, sports, music, business, health, and world affairs. Yet, little is known about their usability for blind users, who aurally interact with the forum conversations using screen reader assistive technology. In an interview study, blind users stated that they often had an arduous and frustrating interaction experience while consuming conversation threads, mainly due to the highly redundant content and the absence of customization options to selectively view portions of the conversations. As an initial step towards addressing these usability concerns, we designed PView - a browser extension that enables blind users to customize the content of forum threads in real time as they interact with these threads. Specifically, PView allows the blind users to explicitly hide any post that is irrelevant to them, and then PView automatically detects and filters out all subsequent posts that are substantially similar to the hidden post in real time, before the users navigate to those portions of the thread. In a user study with blind participants, we observed that compared to the status quo, PView significantly improved the usability, workload, and satisfaction of the participants while interacting with the forums.

 

Web data items such as shopping products, classifieds, and job listings are indispensable components of most e-commerce websites. The information on the data items are typically distributed over two or more webpages, e.g., a ‘Query-Results’ page showing the summaries of the items, and ‘Details’ pages containing full information about the items. While this organization of data mitigates information overload and visual cluttering for sighted users, it however increases the interaction overhead and effort for blind users, as back-and-forth navigation between webpages using screen reader assistive technology is tedious and cumbersome. Existing usability-enhancing solutions are unable to provide adequate support in this regard as they predominantly focus on enabling efficient content access within a single webpage, and as such are not tailored for content distributed across multiple webpages. As an initial step towards addressing this issue, we developed AutoDesc, a browser extension that leverages a custom extraction model to automatically detect and pull out additional item descriptions from the ‘details’ pages, and then proactively inject the extracted information into the ‘Query-Results’ page, thereby reducing the amount of back-and-forth screen reader navigation between the two webpages. In a study with 16 blind users, we observed that within the same time duration, the participants were able to peruse significantly more data items on average with AutoDesc, compared to that with their preferred screen readers as well as with a state-of-the-art solution. 

Web data records are usually accompanied by auxiliary webpage segments, such as filters, sort options, search form, and multi-page links, to enhance interaction efficiency and convenience for end users. However, blind and visually impaired (BVI) persons are presently unable to fully exploit the auxiliary segments like their sighted peers, since these segments are scattered all across the screen, and as such assistive technologies used by BVI users, i.e., screen reader and screen magnifier, are not geared for efficient interaction with such scattered content. Specifically, for blind screen reader users, content navigation is predominantly one-dimensional despite the support for skipping content, and therefore navigating to-and-fro between different parts of the webpage is tedious and frustrating. Similarly, low vision screen magnifier users have to continuously pan back-and-forth between different portions of a webpage, given that only a portion of the screen is viewable at any instant due to content enlargement. The extant techniques to overcome inefficient web interaction for BVI users have mostly focused on general web-browsing activities, and as such they provide little to no support for data record-specific interaction activities such as filtering and sorting – activities that are equally important for facilitating quick and easy access to desired data records. To fill this void, we present InSupport, a browser extension that: (i) employs custom machine learning-based algorithms to automatically extract auxiliary segments on any webpage containing data records; and (ii) provides an instantly accessible proxy one-stop interface for easily navigating the extracted auxiliary segments using either basic keyboard shortcuts or mouse actions. Evaluation studies with 14 blind participants and 16 low vision participants showed significant improvement in web usability with InSupport, driven by increased reduction in interaction time and user effort, compared to the state-of-the-art solutions. 

Interaction with web data records typically involves accessing auxiliary webpage segments such as filters, sort options, search form, and multi-page links. As these segments are usually scattered all across the screen, it is arduous and tedious for blind users who rely on screen readers to access the segments, given that content navigation with screen readers is predominantly one-dimensional, despite the available support for skipping content via either special keyboard shortcuts or selective navigation. The extant techniques to overcome inefficient web screen reader interaction have mostly focused on general web content navigation, and as such they provide little to no support for data record-specific interaction activities such as filtering and sorting – activities that are equally important for enabling quick and easy access to the desired data records. To fill this void, we present InSupport, a browser extension that: (i) employs custom-built machine learning models to automatically extract auxiliary segments on any webpage containing data records, and (ii) provides an instantly accessible proxy one-stop interface for easily navigating the extracted segments using basic screen reader shortcuts. An evaluation study with 14 blind participants showed significant improvement in usability with InSupport, driven by increased reduction in interaction time and the number of key presses, compared to state-of-the-art solutions. 

Many people with low vision rely on screen-magnifier assistive technology to interact with productivity applications such as word processors, spreadsheets, and presentation software. Despite the importance of these applications, little is known about their usability with respect to low-vision screen-magnifier users. To fill this knowledge gap, we conducted a usability study with 10 low-vision participants having different eye conditions. In this study, we observed that most usability issues were predominantly due to high spatial separation between main edit area and command ribbons on the screen, as well as the wide span grid-layout of command ribbons; these two GUI aspects did not gel with the screen-magnifier interface due to lack of instantaneous WYSIWYG (What You See Is What You Get) feedback after applying commands, given that the participants could only view a portion of the screen at any time. Informed by the study findings, we developed MagPro, an augmentation to productivity applications, which significantly improves usability by not only bringing application commands as close as possible to the user's current viewport focus, but also enabling easy and straightforward exploration of these commands using simple mouse actions. A user study with nine participants revealed that MagPro significantly reduced the time and workload to do routine command-access tasks, compared to using the state-of-the-art screen magnifier.